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We value our comprehensive training programme, delivered by our award winning trainers, it is at the heart of the service we provide.

We deliver a fantastic three phase training programme, consisting of the following:

  • Phase 1: 5 days training programme, meeting the requirements of the care certificate OR evidence of an completed Access to Care Course has been provided
  • Phase 2: A 12-week probationary programme for all new staff.
  • Phase 3: Ongoing training and development.

Training Methods:

We recognise that everybody has a different learning style and can offer various training methods including:

  • Classroom-based courses
  • E-learning
  • Distance learning
  • Group sessions
  • Workshops
  • Individual coaching
  • Use of learning resources

Phase 1: Induction Training

  • New employees can complete a 5-day programme of training meeting the requirements of the care certificate before they commence work; OR
  • Evidence of a completed Access to Care Course has been provided
  • Additional training is offered to those specialising in supporting a specialist service user group.

Phase 2: 12 Week Probationary Programme.

The programme continues for 12 weeks following the 5 day induction. During this period new workers complete a number of service-specific assignments through e-learning or distance learning. The 12-week probationary programme also includes:

  • Completion of all mandatory training.
  • Direct observations.
  • Regular contact with line manager.
  • Recorded feedback from service users and colleagues.

All our new care workers go out shadowing experienced staff before they go out to work alone and all of our care workers receive ongoing training as required throughout their career. At the end of the probationary programme a supervision is held with the Registered Manager to assess competence. At this point completion of the probationary period will be confirmed and the full care certificate is signed off at this time upon successful completion of all elements.

Phase 3: Ongoing Training & Development

This includes the below mandatory and additional training:

  • Health & Safety
  • Infection Control
  • Fire Safety
  • Emergency First Aid
  • Food Safety & Nutrition
  • Moving & Handling
  • Medication Administration
  • Safeguarding Vulnerable Adults & Children
  • Mental Capacity
  • Dementia
  • End of Life
  • Autism
  • Learning Disabilities
  • Mental Health
  • Challenging Behaviour
  • Paediatric First Aid



Qualifications can play an important role in your learning and development and there are wide varieties available within adult social care. From diplomas to a range of smaller awards and certificates which are more focused on specific topics.

  • Diplomas
    Diplomas are larger qualifications and enable you to develop the skills, knowledge and behaviours required to become a competent worker. They have optional units allowing you to develop knowledge and skills in areas of interest or the organisations’ priorities.
  • Awards and certificates
    Awards and certificates are shorter in length than a diploma and focus on a particular area of specialism. They support you to continue your professional development through qualifications.

We can help you to find high quality learning providers by following the links below. However, sometimes funding may not be available in your area so you can also access the site that will list many other providers:

CAS Training – Linking learners with funded training

Office Based Staff

Additional training and development opportunities are available for our office based team including:

  • Business Administration Diploma
  • Customer Service Diploma
  • IT Diploma

Support from our Employee Engagement Officer

Our designated Employee Engagement Officer is there to support and assist all employees within and beyond their first 12 weeks with the company. They are a central point of contact should a staff member have a problem, need a little extra help, or maybe, just want to have a chat, should something be bothering them. Full contact information is given upon commencement of employment and they are available between 9am & 5pm Monday to Friday each week (except bank holidays).


Join The Team

Thinking of joining the Optimo team? Take a look at our video-guide first to get some insight into what it’s really like.

Watch Our Videos

If you care, we're hiring. Apply for one of our vacancies here!


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