In 2010, Mark co-founded Optimo Care Group with Richard Walker. Over the past 10 years Optimo has gone from strength to strength, becoming a market leading regional care provider delivering over 25,000 visits every week to service users in the community.
At Optimo, I help lead the Business Development aspect of the business. Focusing on acquisitions, marketing, highlighting and reducing inefficiencies in existing business processes, and mobilising new technologies into the business to drive Optimo forward.
From 1997 to 2015 I worked for 3 other Recruitment Agencies within different sectors of the market, from Commercial, Driving, Logistic, and Manufacturing and latterly within the Retail sector. I worked with Blue chip retailers to recruit and supply National Merchandising Managers and Team Installation Staff.
Although I still loved the all-encompassing role in 2015 I decided to look for a career within a Company rather than a Recruitment Agency. I was delighted to be offered the position as Group Recruitment Manager for the Optimocare Group of Companies.
Having no previous experience working within the Care sector I found the role a real challenge for the first few months however, the other Senior Managers, Registered Managers, Operations and wider Teams were so supportive. I soon settled in and now five years later I feel like I have been part of the Group forever. My current role includes the delivery of a first class recruitment service to all areas of the business, working with Care Service Managers to ensure that we have healthy pipelines of quality candidates for each area. Also that all recruitment activity is conducted in line with best practice and regulatory requirement including sector specific CQC.
In addition to my role at Optimo Care Group, I am a trustee of two local charities whose aims are to build a stronger community and enrich lives by supporting individuals and organisations in need. This work complements my role at Optimo Care Group and enables me to make a real and tangible difference to my local community.
As a qualified bookkeeper and having worked for large international companies and smaller SMEs and charities, I have a broad range of experience in finance as well as customer service and facilities management. Outside work, I am a volunteer with the local community support group.
I moved into an Optimo role as Group Business Manager before being promoted into my current role of Group Operations Director. I have line management responsibility for the Heads of Department delivering our HR, Training and Recruitment services as well as the operational management team.
My roles with Optimo have been focussed on growing and developing our services. I am responsible for tendering for new business and successfully mobilising services including the transfer in of staff and service users. We have gone from working with 2 Local Authorities to more than 10 during this time. As our teams have grown I have developed and implemented new policies, procedures and ways of working and ensured teams are appropriately resourced. We are continuously looking at how we can do things better and very much committed to our vision to ‘deliver a service to be proud of’. My role involves taking some of the ideas we have to achieve this and delivering against a project plan to put them into practice.